Removing Holds

From MPLICWIKI

Introduction

• In the rare case that a customer informs us that they no longer need a hold, please follow these procedures.

Hold - Remove User

• Click on Hold - Remove User on the Common Tasks menu.
• The customer will need to give you their library card number.
• If they do not have their library card number, you will need to transfer them to Circulation so that we can assist them.
• If a hold was placed with the Generic Agency Hold ID, then you will need to transfer them to Circulation (where the book is being held).
• If they do have their library card number, enter it into the User ID text box and press Enter on your keyboard. You will see the list of their current holds.
• If a customer wants to remove the holds on all of their items, click the Select All check box.
• If a customer wants to remove the holds on selected items, click each individual check box.
• Then click on Remove Holds.

Hold - Remove Item

• Click on Hold - Remove Item on the Common Tasks menu.
• Scan or type the Item ID. If you type the item ID, you will need to press Enter.
• You will see a list of all holds placed on that item.
• Select the hold you want to remove.
• Then click on Remove Holds.