ILS Questions During and After Training

From MPLICWIKI

• When viewing the Detailed Results of a record, reference staff can see notes placed on a book via the Call Number/Item tab. However, we cannot find a way for reference staff to add a note. How do we do that?

• Since the holds process is introducing reference staff to a certain level of contact with customer accounts, is there a way to mask certain aspects of customer accounts?

• Can the Comment Column be displayed on the Hold - Remove User screen? This would come in handy if someone wants to remove a hold on an item that was placed via an agency hold account.

• Can you place a copy level hold on something in transit?

• Are more materials being marked as Serials/Periodicals. A Periodical Title search in WorkFlows appears to pull up more than Periodicals?

• When you apply a limiter via the Configure Options while searching in WorkFlows, you have to remove those limiters when you perform another search. However, sometimes it appears that the limiters are applied even after you remove them.

• Can customers place holds on more than one copy of a particular item via the EPS?

• Is there a time delay with Pick List reports?

• When Item Searching in WorkFlows, the brief Call Number Item tab does not display the Due Date. Currently, you have to look at the Detailed Display Call Number Item tab to see the Due Date. Is there a way to move Due Date to the brief Call Number Item tab so that we do not have to look at Detailed Display?

• Now that reference staff can edit Circ Notes and Number of Pieces, reference staff also need to be able to change the Item ID whenever a bar code is torn. Is that OK?

• With Circle, when an item is in Route, you can see where it currently is. In WorkFlows, you only see that the item is INTRANSIT. Is there a way to find out where the item is going?

• Can delinquent customers place holds on items?

• Do customers HAVE to check items out with the same card they used to place a hold?

• Can someone place multiple holds on the same title?

• When I remove an in-hand hold for an item that is to be picked up at another location, why does the current location still say INTRANSIT?

• When you go to the Detailed Display, can the default tab be set to the Call Number/Item tab rather than the Bibliographic tab?

• When your search only retrieves one record, it automatically shows the Detailed Display. Can we turn that off?